Fabric Gallery Showroom Manager

Department:  Leasing

Date Posted: 8/9/2024

Dallas Market Center is seeking a Fabric Gallery Showroom Manager to join our team! You will be responsible for overall management, revenue, operation, and buyer/exhibitor relations for the IHDC Fabric Gallery. 

Position Description:

• Creatively maximizes sales to maximize retention of exhibitors and maintain 100% occupancy. 
• Nurtures and maintains positive relationships with showroom exhibitors and prospects to support and promote loyalty to DMC; maximizes relationships to increase exhibitor retention. 
• Maintains knowledgeable level of showroom products/lines to effectively assist buyers in writing orders, understanding terms, selling samples and maintaining up-to-date monthly order logs; ensures collateral material is available and distributed.  Maximizes relationships to increase buyer loyalty to DMC and frequency of visits.
• Responsible for keeping and timely distribution of weekly, monthly and year-over-year reporting.
• Responsible for keeping HG management up to date on Gallery issues, performance and any activity that positively or negatively impacts the gallery through weekly meetings and on-going communication.
• Effectively oversees on-site management and operations of showroom by coordinating with Housekeeping, Engineering, Security, Maintenance, etc., to maximize buyer experience and ensure showroom is presentable and prepared for daily traffic.
• Ensure Gallery is neat and well-merchandised at all times – manage tenant merchandising activity to minimize disruption and preserve buyer experience. 
• Ensures proper staffing of the Gallery during market and supervises staff activity and performance. Adhere to posted business hours and never leave Gallery unattended.
• Coordinates and manages every aspect of new exhibitor move-ins; ensures exhibitors are informed and follow move-in procedures; coordinates freight receipt, signage and marketing needs 
• Nurtures and maintains positive relationships with designers and buyers – proactively introducing them to Fabric Gallery new resources.
• Maintains and updates current exhibitor roster with Protective Services and assists exhibitors with after-hours access to building and showroom. 
• Works with Leasing and Marketing Department to promote the Gallery through press releases, special events, brochures, website content, etc., for external promotion of the showroom. 
• Assists when needed with leasing and accounting on collection issues among tenants.
• Attends local design events as representative to keep the Gallery top of mind among this community.
• Works with leasing to identify opportunities and gallery needs to help curate the best possible Gallery Offering. 
• Other related duties as assigned

Positions Supervised:

• Seasonal Gallery Staff 

Required Education: 

• Bachelor’s degree in related field preferred 

Required Experience:

• 5+ years of professional sales and showroom management experience
• 5+ years’ experience or working knowledge of residential and commercial interior design industries 
• Proficiency in Microsoft Office Suite: Word, Excel, Outlook, PowerPoint

Physical Requirements:

• Office Environment- Ability to sit for vast majority of work shift
• Market Environment – Ability to stand/walk for extended periods during markets 

Required Competencies:

• Communication:  Effectively listens to others and makes clear and effective oral presentations to individuals and groups regarding work-unit or organization issues.  Communicates effectively in writing; is clear, concise and easily understood.
• Conflict Management:  Anticipates or seeks to resolve confrontations, disagreements, or complaints in a constructive manner.
• Customer Focus:  Adapts and maintains a customer-focus mindset that acknowledges the importance and value of the customer and acts accordingly.
• External Awareness:  Becomes and remains informed of external trends, interests, and issues with potential impacts on internal organization policies, procedures, operations, positions, and practices.
• Flexibility:  Adapts to change in the work environment in ways that help work-unit staff keep projects “on course.”
• Integrity:  Firmly adheres to a code of moral values; is honest and forthright in actions and words.
• Interpersonal Skills:  Considers and appropriately responds to the needs, feelings, capabilities, and interests of others.
• Planning:  Establishes policies, guidelines, plans, and priorities required to meet work-unit or organization objectives.
• Resource Utilization:  Responsibly spends financial resources in ways that result in ultimate accomplishment of work-unit or organizational objectives.  Effectively and efficiently uses materials, supplies, equipment, systems or organization facilities.
• Self-Management:  Engages in the effective use of self-assessment and self-management techniques in order to proactively and continuously improve own performance.  Exhibits full responsibility for one’s own work achievements and consistently maintains a high level of self-management that contributes to sustained high performance.
• Time Management:  Effectively uses the time available to complete work tasks and activities that lead to the achievement of expected work objectives (as results or outputs).